As a Tour Manager, you are in charge from start to finish; whatever needs to be done is down to you, ordering coaches for airport transfers, checking in at airports and hotels, and also checking that if weather conditions change, excursions are operating as normal.
Sometimes people become ill; flights are cancelled, or altered at the last minute, so thinking on your feet is a must.
To sum it all up, Planning, Planning, and Planning is the order of the day, after all, the group are looking to you for guidance and help should things happen. This is when being a Tour Manager really tests your skills.
Most of the group won’t even know anything has happened if you do a good job “behind the scene’s”. Keeping people informed is my main priority in all situations.